Privacy Policy Fernández Olive

1. Introduction

At Fernández Olive, we are committed to protecting the personal data of our clients and users. This Privacy Policy explains how we collect, use, and protect your personal information, complying with the General Data Protection Regulation (GDPR) and other applicable regulations in the European Union.
By accessing our website www.fernandezolive.com and using our services, you agree to the terms of this policy.

2. Identification of the Data Controller

• Owner: Juan Carlos Fernández García
• Address: Calle Maestra Nº 208 1D, Mancha Real, Jaén, Spain
• Tax ID (NIF): 77367364X
• Contact Email: info@fernandezolive.com

3. Data We Collect
At Fernández Olive, we collect the following types of personal data:

• Identification data:
  Name, surname, shipping and billing address, email address, phone number.
• Financial data:
  Information for payment management (processed through secure providers such as Stripe, PayPal, Sofort).
• Browsing and cookies data:
  IP address, approximate location, device data, browsing history, and preferences collected through cookies (see our Cookies Policy).
• Commercial preferences data:
  Viewed or purchased products, interests, and responses to marketing campaigns.
• User-provided data:
  Additional information you send us when contacting us via email or forms.

4. Purposes of Data Processing
Your personal data will be processed for the following purposes:

• Order management and contracted services:
  Processing, managing, and delivering orders made through our online store, including sharing your data with transport agencies such as Correos for product delivery.
• Customer service:
  Responding to inquiries, managing returns, and providing personalized assistance.
• Compliance with legal obligations:
  Issuing invoices, managing transactions, and fulfilling our tax and accounting obligations.
• Marketing and commercial communications:
  Sending you information about products and promotions related to your purchase, always with your consent or where legally permitted.
• Analysis and personalization:
  Understanding how you interact with our website through tools like Google Analytics and Meta Pixel to improve our services and offer relevant content.
• Cookie management:
  Enhancing user experience and conducting personalized advertising campaigns.

5. Legal Basis for Data Processing
We process your personal data based on the following legal grounds:

• Performance of a contract:
  To manage and deliver the orders you place on our website.
• Compliance with a legal obligation:
  For issuing invoices, tax, and accounting management.
• Consent:
  For sending commercial communications or using non-essential cookies.
• Legitimate interest:
  To perform browsing analysis, improve the security of our systems, and personalize your experience.

6. Data Sharing with Third Parties
Your personal data may be shared with third parties only to fulfill the purposes described in this policy. This includes:

• Transportation services:
  Correos or other agencies to manage order shipments.
• Payment processors:
  Stripe, PayPal, Sofort, or other providers that securely process financial transactions.
• Analytics and marketing providers:
  Google Analytics and Meta Pixel to analyze traffic and conduct personalized advertising campaigns.
  All third parties we work with comply with the security standards set by the GDPR and other applicable legal frameworks.

7. International Data Transfers
If your data is transferred outside the European Economic Area (EEA) (e.g., to Google or Meta servers), we ensure its protection through:

• Standard Contractual Clauses approved by the European Commission.
• Adequacy decisions for countries considered safe by the European Commission.

8. Data Retention
Your personal data will only be retained as long as necessary to fulfill the purposes for which it was collected. This includes:

• Purchase-related data:
  Retained for the time needed to manage your order and subsequently for 6 years to comply with tax and legal obligations.
• Marketing data:
  Retained until you withdraw your consent or request to unsubscribe from our communications.
• Analytical data:
  Anonymous data may be used indefinitely for statistical purposes.

9. User Rights
As a user, you have the right to:

• Access your personal data.
• Rectify incorrect or incomplete information.
• Request the deletion of your data.
• Object to the processing of your data for specific purposes.
• Restrict the processing of your data under certain circumstances.
• Port your data to another controller.
  To exercise any of these rights, send an email to info@fernandezolive.com detailing your request. You also have the right to file a complaint with the Spanish Data Protection Agency (AEPD) if you believe your rights have been violated.

10. Data Security
We adopt appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, alteration, or disclosure. Despite these measures, no system is completely secure, and we cannot guarantee absolute security.

11. Modifications to This Policy
We may update this Privacy Policy to reflect changes in our practices or applicable legislation. The latest update was made on November 14, 2024.